Refund Policy

This policy applies to purchases of Paw Talk through Google Play. Refund eligibility depends on the purchase, the timing of the request, your location, Google Play’s rules, and applicable consumer law. A refund is not guaranteed merely because a request is submitted. This policy does not limit statutory rights.

Request a refund

Start with Google Play’s refund request instructions using the Google account that made the purchase. Have the order reference and a short explanation available. Review Google Play’s current refund policies for the rules applicable to your purchase and country.

When to contact us

If Google directs you to the developer, or you need help with a duplicate charge, missing access, or a technical problem, contact us below with your Google Play order reference, purchase date, and issue description. Do not send your password or full payment-card details. We will review the information against applicable store rules and consumer rights; this does not promise approval or a particular processing time.

Cancel future renewals

To manage future billing, open Settings → Manage subscription in Paw Talk, or Google Play subscriptions. Follow the cancellation instructions for your plan. Cancelling does not automatically refund previous payments. Uninstalling Paw Talk does not cancel a subscription. Access after cancellation follows your plan’s terms.

Missing access and restores

If you paid but do not see the expected access, check that you are using the purchasing Google Play account and try Settings → Restore purchases. If that does not resolve the issue, contact support. Restoration itself does not submit a refund request.

Approved refunds

Approved refunds are processed through the applicable billing provider. Timing depends on the payment method and provider; consult Google Play for status. A refund or revoked purchase may remove the associated paid access.

Consumer rights

Any mandatory rights concerning defective services, unauthorized charges, withdrawal, or refunds in your country remain available. Follow the applicable Google Play process and contact us if further assistance is needed.

Contact

App operator: KAYI TECH
Support and privacy requests: info@carlytics.store